Last Updated: 2025-11-16

Introduction

Welcome to Girgarish ("we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application ("App"). We are committed to protecting your privacy and ensuring transparency about our data practices.

Information We Collect

To provide you with our services, we collect and store the following information:

How We Collect Information

We collect information in the following ways:

1. Information You Provide: When you create an account, update your profile, place orders, or send messages through the App
2. Automatic Collection: Cart items, session tokens, and device tokens are collected automatically when you use the App
3. Backend Services: Your data is stored and processed through Convex, our backend database service

How We Use Information

We use the collected information to:

• Provide Services: Process your orders, manage your cart, and facilitate communication
• Account Management: Authenticate your identity and manage your account
• Order Fulfillment: Process and deliver your orders using the delivery information you provide
• Communication: Send you push notifications about order status updates and messages
• Personalization: Show you products from your preferred categories
• App Functionality: Maintain your session, sync your cart across devices, and enable offline browsing

Information Storage

Third-Party Services

Data Security

• All data transmission uses secure HTTPS connections
• Session tokens are stored securely in iOS Keychain
• Backend data is protected by Convex's security measures
• Passwords are stored securely in our backend database
• We implement appropriate technical and organizational measures to protect your data

Data Retention

• Account Data: Retained for as long as your account is active
• Order Data: Retained for as long as necessary to fulfill orders and comply with legal obligations
• Messages: Retained for as long as the associated order exists
• Session Tokens: Expire after 7 days of inactivity
• Deleted Accounts: When you delete your account, your data is marked as deleted but may be retained for a limited period for legal and operational purposes

Your Rights

You have the following rights regarding your personal information:

• Access: You can view your profile information, orders, and messages through the App
• Update: You can update your profile information (name, city, phone, address, preferred categories) through the Profile section in Settings
• Delete: You can delete your account through the Settings section, which will delete your account and associated data
• Data Portability: You can request a copy of your data by contacting us
• Withdraw Consent: You can stop using the App and delete your account at any time

Account Deletion

You can delete your account at any time through the Settings section in the App. When you delete your account:

• Your account will be permanently deleted
• Your orders, messages, and cart data will be removed
• Your device token will be removed
• Some data may be retained for legal compliance purposes

Children's Privacy

Our App is suitable for users of all ages. We do not knowingly collect information from children under 13 years of age without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice in the App (if significant changes occur)

Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Iraq and is designed to comply with applicable data protection regulations.